Order & Delivery

Handling Fees For Orders To The U.S

• Why am I being charged duties or a handling fee at checkout?
• What does the handling fee cover?
• Why don’t you collect Social Security Numbers (SSN) anymore?
• What if I return my order?
• Is this fee charged by Love, Bonito or the U.S. government?

Handling Fees For Orders To Canada

• Taxes & Duties (To Canada)

Delivery

• Shipping fees & timeline
• What happens if I miss my delivery?
• Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?
• Changing delivery address

Order Tracking

• Order statuses

Post Purchase Inquiries

• What do I do if I have an issue with my order?
• Can I change or cancel my order after confirmation?

Return-to-Sender (RTS) Parcels

• What happens if my order cannot be delivered?
• What if I wasn’t able to respond to the courier after multiple delivery attempts?
• When will I receive my refund?